House Rules
🏡 Clean and tidy house
🚭 Is smoking allowed in the property?
No, smoking is prohibited throughout the property to ensure a healthy environment for all guests.
🎉 Can I organize parties or events?
No, parties and events are not permitted on the property.
🔕 Hours of silence
⏰ What are the hours of silence to observe?
To ensure maximum comfort, we ask you to respect the silence from 2:00 pm to 5:00 pm and from 11:00 pm to 8:00 am.
💼 Communication and billing
📝 When do I need to provide guest data?
It is mandatory to provide guest details via the online check-in link you will receive. Failure to do so may result in your reservation being considered a NO SHOW.
📑 How can I receive the invoice?
To receive the invoice, please send your company details to amministrazione@family3.it before arrival.
🧹 Cleaning and additional services
🧼 Final cleaning includedFinal cleaning is included in your stay and covers all general cleaning activities. However, we kindly ask guests to wash used dishes and kitchen utensils and dispose of their garbage before check-out. This helps us keep the apartments fresh and ready for the next guest.
🧽 Is extra cleaning provided during the stay?
For every 7-night stay, an extra intermediate cleaning is provided, which also includes the change of bed linen and towels, at a cost of 50 euros, to be paid directly on site.
🔑 Safety and responsibility
👥 How many guests can stay in the apartment?
The number of guests must not exceed the number specified at the time of booking. Any changes must be communicated in advance.
🔒 Liability for damages
Guests are responsible for any damage to the property and its furnishings. In case of damage, the amount will be charged to the credit card used for the booking.
🌿 Respect for the environment
♻️ How can I contribute to sustainability?
Please turn off lights and electronic devices when not in use. Follow the recycling rules that will be provided upon arrival.
📅 Check-in and access times
🕐 Check-in and check-out times
Check-in is available from 3:00 PM onwards.
Check-out is by 11:00.
Please respect these times to allow for cleaning of the apartments.
🧑⚖️ Local laws and regulations
📜 Local law compliance
During their stay, guests are required to comply with all local regulations, including safety laws, social distancing measures and the use of a mask, if required.
🎒 Accessories and personal items
💼 Can I leave valuables in the apartment?
It is recommended not to leave valuables unattended in the apartment. The property is not responsible for any lost or stolen items.
🚨 Emergencies
📞 What should I do in an emergency?
For any emergency during your stay, please contact our helpline immediately.
In case of serious emergencies, contact local authorities.
