Frequently Asked Questions (FAQ)
Who We Are
⭐ What does Family3 mean?
Family3 is the heart of our hospitality! The name is a play on "Family Tree" and celebrates the three generations of our family who take care of our guests.
Booking
📅How can I check availability?
It's easy! Check the calendar on our website and book securely with just a few clicks.
👨👩👧👦 Are the apartments in the same building?
Yes, they are! Perfect for large groups! You can book multiple apartments and enjoy your stay with family or friends, all in the same building.
🔄 Can I cancel my booking?
Yes, you're safe with us! We offer a 100% full refund up to 30 days before check-in.
Check-in and Check-out
⏰ What time is check-in/check-out?
Check-in: from 3:00 PM Check-out: by 11:00 AM We'll send you a digital code to easily pick up the keys with total independence.
🕒 Can I request an early check-in or late check-out?
Of course! Just contact us the day before to check availability.
Costs and Services
💰 What is included in the price?
No surprises! Everything is included:
🌐 Is there Wi-Fi in the apartment?
Absolutely, and it's super fast!
Other
🚗 Are the apartments in a limited traffic area (ZTL)?
No, you can easily reach us by car. We’re only a 15-minute walk from the train station and the city center.
🅿️ Is there parking?
We don’t have private parking, but there are free municipal parking spaces along the street at night and on public holidays.
📲 Need more information? Contact us on WhatsApp now! 👇
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